Privacy policy

Effective Date: July 6, 2026

Welcome to TIALLY. Your privacy is important to us. This Privacy Policy explains how Mondo Echon LLC, owner of the TIALLY brand, collects, uses, stores, and protects your personal information when you visit our website, purchase our products, or contact our customer support.

By using our website or communicating with us, you agree to the practices described in this Privacy Policy.

1. Company Information

TIALLY is a brand owned and operated by:

Mondo Echon LLC

30N Gould ST STE R

Sheridan, 82801 Wyoming

United States

Website:
https://tially.com

Customer Support:
support@tially.com

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal Information

Name
Email address
Phone number
Shipping address
Billing address
Purchase history
Product registration information
Warranty claim information

Customer Support Information

If you contact us through:

Amazon Product Support Chat
Amazon Buyer-Seller Messaging
Email
SMS
Contact forms
Social media

we may collect:

Messages you send us
Photos
Videos
Product serial numbers
Order numbers
Troubleshooting information

Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referring websites
Cookie identifiers

3. How We Use Your Information

We use your information to:

Process orders
Deliver products
Respond to customer service requests
Provide warranty support
Troubleshoot product issues
Send replacement products
Process refunds
Improve our products
Improve our website
Prevent fraud
Comply with legal obligations
Provide customer support through Amazon Product Support Chat

We only collect information necessary to provide these services.

4. Amazon Product Support Chat

If you communicate with TIALLY through Amazon Product Support Chat, we may receive information you voluntarily provide, including:

Messages
Photos
Videos
Order information
Product details
Contact information made available through Amazon

This information is used solely to:

Diagnose product issues
Provide troubleshooting assistance
Process warranty claims
Send replacement products
Improve product quality
Improve customer service

We do not sell or rent this information.

5. Cookies

Our website uses cookies and similar technologies to:

Remember your preferences
Improve website performance
Analyze website traffic
Understand customer behavior
Enhance your shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Marketing Communications

If you voluntarily subscribe to our newsletter or promotional communications, we may send:

Product updates
Promotions
New product announcements
Educational content

You may unsubscribe at any time using the unsubscribe link included in every email.

We do not send marketing emails unless permitted by applicable law.

7. How We Share Information

We do not sell your personal information.

We may share information only with trusted service providers necessary to operate our business, including:

Shopify
Amazon
Payment processors
Shipping carriers
Email service providers
Website analytics providers
Customer support platforms

These providers may only use your information to perform services on our behalf.

8. Payment Information

TIALLY does not store complete credit card information.

Payments are securely processed by third-party payment providers such as Shopify Payments, PayPal, Shop Pay, Apple Pay, Google Pay, Amazon Pay, or other authorized payment processors.

9. Analytics

We may use analytics services including:

Google Analytics
Shopify Analytics
Meta Pixel
Pinterest Pixel
Other marketing analytics platforms

These tools help us understand website usage and improve customer experience.

10. Data Retention

We retain personal information only for as long as necessary to:

Complete transactions
Provide warranty service
Comply with legal obligations
Resolve disputes
Enforce our agreements

When information is no longer needed, it is securely deleted or anonymized.

11. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information from:

Unauthorized access
Disclosure
Alteration
Loss
Misuse

While no method of transmission over the Internet is completely secure, we continuously work to protect your information.

12. Children's Privacy

Our products and website are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will promptly delete it.

13. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to:

Know what personal information we collect
Request deletion of your information
Request correction of inaccurate information
Access your personal information
Limit certain uses of sensitive information where applicable

To exercise these rights, contact:

support@tially.com

We do not sell or share personal information for cross-context behavioral advertising.

14. International Users

Although TIALLY primarily serves customers in the United States, visitors from other countries may access our website.

If you access our services from outside the United States, you understand that your information may be transferred to and processed in the United States.

15. GDPR Rights

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights to:

Access your information
Correct inaccurate information
Delete your information
Restrict processing
Object to processing
Receive a copy of your information
Withdraw consent where applicable

Requests may be sent to:

support@tially.com

16. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will always display the revised Effective Date at the top of this page.

Continued use of our website after changes are posted constitutes acceptance of those changes.

18. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

TIALLY

Owned and operated by Mondo Echon LLC

Website:
https://tially.com

Email:
support@tially.com